A. Refund Policy 

• Service users refer to individuals who operate any action on a web application or mobile application (End-user). 

• System refers to applications operating on the web or mobile phones with Android or iOS operating systems, including iThesis Web Portal, iThesis Addin, and iThesis mobile. 

• The company refers to Facgure Company Limited, the system provider. 

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The company has a refund policy for service users if they do not achieve the desired results from the system's services. Service users can send information to request a refund to payment@ithesis.co, attaching payment details, the name of the service for which the payment was made, and the reason for requesting a refund. This allows the company to review and process refunds under the following conditions: 

1. Service users do not receive results from the one-time charge service or subscription service in the system, such as the system not working, freezing, or other issues that result in the service users not receiving from. 

2. Service users receive incorrect results from the system, such as the system analyzing content that does not match the version selected by the user. 

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B. Refunding Process 

For service users who have made payments through a QR Code issued by the system via mobile banking of banks in Thailand, refunds will be processed by the company accounting procedure. This process typically takes about 5-7 business days. ​​​